Refund Policy

We want you to be satisfied with Cloudnan. This policy explains when and how you may request a refund for payments made to PT Wastu Peladen Nusantara ("Company", "we", "us") for the Cloudnan service.

1. 14-Day Refund for First-Time Subscribers

If you are a first-time paying subscriber and are not satisfied with the Service for any reason, you may request a full refund of your initial payment within fourteen (14) calendar days of the date of that first payment.

Eligibility requirements

• You must be a first-time paying subscriber (not a returning customer or a customer who has previously received a refund).
• The refund request must be submitted within 14 calendar days of the initial payment date.
• Your account must not have been suspended or terminated for a violation of our Terms of Service.

2. Refunds After the 14-Day Window

After the 14-day window has passed, we are unable to issue a full refund for the most recent billing cycle. Subscription fees already charged are non-refundable except as required by applicable law. You may cancel at any time and your access will continue until the end of the current billing period.

3. Cancellation

You may cancel your subscription at any time from your account billing settings. Cancellation stops future charges and your access remains active until the end of the paid period. We do not charge cancellation fees.

4. How to Request a Refund

To request a refund within the eligible window, contact our support team at [email protected] with the subject line "Refund Request" and include:

• The email address associated with your account
• Your invoice number or transaction ID
• A brief reason for the request (optional, but helpful)

We will review your request and respond within 5 business days. Approved refunds are processed back to the original payment method and may take additional time to appear depending on your bank or payment provider.

5. Exceptions

Nothing in this policy limits any rights you may have under applicable consumer protection or statutory laws in your jurisdiction. If you believe you are entitled to a refund under applicable law outside the terms above, please contact us to discuss your situation.

6. Contact

Questions about this Refund Policy? Contact us at [email protected] or write to PT Wastu Peladen Nusantara, Malang, East Java, Indonesia.